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The Institute of Chartered Shipbrokers (ICS)

‘Our word is our bond’

The Institute of Chartered Shipbrokers (ICS) is a professional body that represents individuals and companies involved in the shipping industry. The ICS was founded in 1911 and is headquartered in London, United Kingdom. The organization has a global presence with branches in over 40 countries and has more than 4,000 members worldwide.

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The ICS offers a range of professional qualifications and training programs to its members, including the internationally recognized Chartered Shipbroker qualification. The Chartered Shipbroker qualification is a benchmark for professional excellence in the shipping industry and is recognized as a mark of quality by employers, clients, and other stakeholders.

In 2017, the ICS embarked on a major digital transformation initiative to modernize its operations and services. The goal of the initiative was to make the ICS more accessible, efficient, and responsive to the needs of its members and the wider shipping community. The project involved a comprehensive review of the ICS’s existing systems and processes and the development of a new digital platform that would integrate and streamline the organization’s operations.

The project was led by the ICS’s executive team, with the support of external consultants and technology partners. The team adopted an agile approach to project management, with regular feedback loops and iterations to ensure that the final product met the needs of all stakeholders.

The new digital platform, launched in 2019, has transformed the way that the ICS operates. The platform provides members with a range of online tools and resources, including access to the ICS’s digital library, online learning modules, and a professional networking platform. Members can also register for events and exams online and receive real-time updates on their progress and achievements.

The new platform has also improved the efficiency and effectiveness of the ICS’s operations. The platform integrates the ICS’s various systems and processes, including its membership database, financial management systems, and learning management system. This has enabled the organization to streamline its processes and reduce administrative overheads, freeing up resources to invest in new initiatives and services for its members.

The digital transformation project has been a great success for the ICS, delivering significant benefits to its members and the wider shipping community. The new platform has improved the accessibility, efficiency, and effectiveness of the ICS’s operations and services, positioning the organization for growth and success in the years ahead.

The ICS has also been recognized for its digital transformation efforts, receiving the Digital Innovator of the Year award at the 2020 Lloyd’s List Global Awards. The award recognized the ICS’s commitment to leveraging technology to deliver value to its members and the shipping industry as a whole.

The Institute of Chartered Shipbrokers has demonstrated the value of digital transformation in the modern shipping industry. By adopting an agile approach to project management and leveraging technology to streamline its operations, the ICS has transformed the way that it operates and delivers value to its members. The success of the project highlights the importance of digital transformation in enabling organizations to stay competitive and meet the evolving needs of their stakeholders in today’s digital economy.

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